Returns policy
NXT Sport and Health Return Policy
If you are not satisfied with your purchase, you may return the product within 7 days of receipt for a refund or exchange. The product must be in its original condition, unused, and in the original packaging. Shipping costs for returns are the responsibility of the customer unless the product was damaged or defective upon receipt.
Refunds will be issued to the original payment method within 7 business days of receiving the returned item.
Please note the following exceptions to our return and exchange policy:
- Returned items must have tags still on and be returned in original packaging
- Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following steps:
Email info@nxtlevelsport.co.nz
Provide: Name, Email, Contact Number, Order Number and a description of the reason for return.
Once these details are received out team will work with your to complete the required return and refund or return and replacement process.